OneCall
The business support helpline
What is “OneCall”?
A business support service created to assist importers and exporters. Includes the “Did You Know” email information service to help keep you up-to-date with current international trade and customs issues.
How will I benefit from OneCall?
Strong & Herd™ LLP is a Manchester based business, founded in 1995 assisting businesses around the UK, EU, USA and globally on customs regulations and compliance. We have built a strong reputation since 1995, based on skilled knowledge and practical experience. As well as running training courses (face-to-face, e-learning and virtual classroom) we stay practical with our import/export shipping department and helpline and are proud to have developed strategic partnerships with many organisations and businesses both big and small. Selected by the International Chamber of Commerce (ICC) UK as an official trainer for Incoterms 2020 Rules.
Our business support packages are suitable if you are selling or buying globally, have customs or export control issues to address or need temporary assistance with your existing international trade projects. Companies tap into S&H expert team of professional advisors for key projects or as a back-up to their existing customs and logistical staff. With the business support package S&H undertake to do work, run projects, write or check terms & conditions rather than just answer the questions. This support package can be used as a permanent solution or for a limited time to support businesses going through corrective action projects to increase compliance in key customs areas.
Why should I use Strong & Herd LLP?
S&H LLP have been providing training, consultancy and practical office solutions in importing exporting and customs procedures to a wide variety of UK/EU companies since 1995. A great advantage to using Strong & Herd LLP is that we still provide daily shipping office services to clients as well as working with HMRC in key customs areas – this serves to ensure advice is practical and relevant to today’s problems and needs. Let us help you keep compliant.
What do I get as an OneCall client?
Answers to your questions – all OneCall clients receive a dedicated telephone number and email address manned Monday to Friday 08.00-18.00. (Usage dependent on subscription level.)
A twice-monthly up-date sent by email highlighting key changes to procedures, general information plus reminders and tips for import/export companies – the “Did You Know?” service.
Special offer on S&H public training only available to onecall members.
A discount of £70.00 per delegate on all S&H LLP public training courses.
A discount on in-company training (Only available on OneCall Plus).
Turn helpline time into face-to-face discussions at the S&H offices or project work undertaken remotely (Only available on OneCall Plus).
Access to our members’ area of the website for additional information such as: a glossary of trade terms, the diary of an International Trade Compliance Manager, tips on key topics such as Incoterms 2020, Archive of trade up-dates (DYK) and short presentations.
How do I subscribe?
It’s easy. There are three different OneCall Levels – choose the one that best suits your requirements. Don’t worry about selecting the wrong level – “top-up hours” are available and movement between the three levels is very easy; which means the amount of support you subscribe to can change with your business requirements, please contact us.
Bespoke Solutions
We provide a number of consultancy and business support services aimed at all levels of businesses from the SME to the multinational.
Shipping Office Services
We have the experience to ensure your company remains compliant with the laws relating to international trade.
